What is the delivery time?
When you place your order and in your order confirmation, you'll see the expected delivery time. This depends on the item type and shipping method. Once your order has been shipped, you'll receive a confirmation with a Track & Trace code, which you can use to track your shipment.
How can I track my order?
As soon as your order is shipped, you will receive a Track & Trace code for your order by email.
Can I order something from another country?
Seen an item you like and don't live in the Netherlands? No problem, just order from us.
I received an item that I did not order
Did you receive the wrong item instead of the one you ordered? If you'd like to receive the correct item, please place a new order. If you've already paid for the item, you'll receive a refund as soon as we receive your return. This can take up to 14 days.
We apologize for the inconvenience.
Did you receive a damaged package?
We are sorry to hear this and hope you received the items intact and complete.
If the damage is only to the package, you can use a different box for any potential returns. Please use the enclosed return documents for your return. The return label will allow you to return the package free of charge.