information about us
This website is operated by Handelsonderneming Kremer ("we"), and the goods you purchase will be supplied by us. We are registered with the Chamber of Commerce under number 62900072, and our VAT number is NL001454029B82.
You can contact us by email at info@handelsondernemingkremer.com, by phone at 06 – 14585749, or write to us at the address above.
Your personal information
We will use your personal data in accordance with our privacy statement, which you can consult here.
Order
You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to review your order and correct any input errors until you submit your order by clicking the "Order with payment obligation" button. Clicking "Order with payment obligation" completes your order.
We will confirm receipt of your order by sending an automatically generated email confirming our acceptance. This email concludes the agreement.
The contract relates only to the specific goods listed in our confirmation email confirming our acceptance of your order. Please read and check the details in this email to ensure they are correct.
If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at info@handelsondernemingkremer.com
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to supply goods that comply with these terms.
Prices and shipping costs
Pricing information on this website is subject to change without notice. The prices displayed at the time of ordering are the applicable prices.
Occasionally, an error may occur and goods may be incorrectly priced. In that case, we are not obligated to supply the goods (based on this incorrect price).
We will either cancel your order and refund the price, or we will contact you to ask whether you wish to continue with the order (based on the correct price). If we are unable to contact you, or if you do not wish to continue with the order (based on the correct price), we will cancel your order and refund the price you have already paid. If the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount upon dispatch.
Unless otherwise stated, all prices include VAT (where applicable) but exclude shipping costs. Shipping costs can be found here. These will be communicated to you separately before you place your order, and confirmed by email.
Availability and delivery
Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are always subject to current availability. For Qbrick products, the rule "if out of stock and must be ordered," means the product cannot be returned or refunded; these products are custom-made.
We will deliver the goods you order to the address you provide us with when you place your order on this site.
Delivery will be made based on the information on the product pages after your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is specified, we will deliver the goods within 30 days of the date on which you place your order and it is accepted by us. In the event of unforeseen circumstances (e.g., adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions, or mechanical failures), we may not be able to deliver the goods within these timeframes, and we will not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.
We are also not responsible for any delays in delivery caused by the unavailability of someone to accept delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.
Payment
Payment for goods must be made in accordance with the procedure described on the “Payment Methods” information page.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. This does not apply to the Qbrick systems and Kistenberg systems.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Handelsonderneming Kremer) of your decision to withdraw from this contract by a statement (e.g. a letter sent by post or e-mail).
Consequences of revocation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.
This is however not possible when it comes to the products from Qbrick System and Kistenberg.
You shall send back the goods or hand them over to us, without undue delay and not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Warranty
You can return the product to us, for example if the product is not the product you ordered, is defective or if the incorrect quantity was delivered.
If goods are delivered with visible transport damage, you must report this damage immediately to the carrier, if possible, and contact us as soon as possible. If you opted for insured shipping, you can receive a refund. If you did not opt for insured shipping, we cannot be held responsible for any damage caused by the carrier.
Once we have confirmed the defect, we will provide a full refund. We will provide a full refund for defective goods within a reasonable time after the sale, or, at your option, repair or replace the goods at our expense (including shipping costs), unless this is not possible or disproportionately expensive. In this case, you will receive a refund for the amount already paid for these goods.
We will inform you about the refund within a reasonable timeframe. We usually process the refund request as quickly as possible and in any case no later than 30 days after you receive confirmation email about the refund for defective products.
Property
Purchased products remain our property until paid for in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.
Liability
Unless expressly agreed otherwise below, the statutory provisions regarding liability for defects apply.
The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives or agents:
- in case of injury to body, life or health
- in the event of intentional or grossly negligent breach of duty and in the event of bad faith
- in the event of a breach of essential contractual obligations, the fulfilment of which is indispensable for the proper performance of the contract and on the fulfilment of which the other party to the contract may normally rely (cardinal obligations)
- within the framework of a given warranty, to the extent agreed.
General
If any provision of these Terms and Conditions is invalid or inadmissible, this will not affect the validity of the other provisions.
We may amend or otherwise modify these Terms and Conditions from time to time without prior notice. Please check our website regularly to see which Terms and Conditions currently apply.
Applicable law
These terms and conditions are governed by Dutch law. Any agreement for the purchase of goods through this website and any disputes arising in connection with it are also governed by Dutch law.
Online dispute resolution
The European Commission offers a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/. Consumers can use this platform to resolve disputes.